Free Shipping

Enjoy free shipping on orders over $69.

Free shipping is available for customers in the United States, United Kingdom, and European countries.

Worry-Free Delivery

For additional protection, you may add Worry-Free Delivery during checkout.

This service provides extra coverage for unexpected delivery issues, including lost or damaged packages during transit.

Delivery Time

Total Delivery Time = Processing Time + Shipping Time

Processing Time

Orders typically require 2–5 business days to process, excluding weekends and holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Method

Delivery Time

Delivery times are estimated based on several factors, including:

• Your shipping address;
• Order processing time;
• Carrier transportation time.

For most orders, you can expect delivery within:

9–20 business days total
(Processing time: 2–5 business days + Shipping time: 7–15 business days)

Please note that delivery times are estimates and may vary due to factors outside our control, including weather conditions, customs processing, holidays, or carrier delays.

OsakaBeast is not responsible for delays caused by shipping carriers or customs clearance.

Taxes & Duties

For orders shipped internationally, customs duties, taxes, or import fees may apply depending on your country's regulations.

Any additional fees charged by customs authorities are the customer's responsibility.

If a package is returned because the customer refuses to pay applicable customs fees, any refund issued will exclude additional shipping or return costs.

Order Confirmation

After placing your order, you will receive an order confirmation email.

Our team will begin preparing your order shortly after confirmation.

If you need to update your order details or request a cancellation, please contact us as soon as possible.

Changes cannot be guaranteed once your order has entered processing or shipment.

Tracking Information

Once your order has shipped, a tracking number will be sent to your email.

Please allow 1–3 business days for tracking information to become available after shipment.

If your tracking shows that your package has been delivered but you have not received it, please contact the shipping carrier first.

OsakaBeast is not responsible for packages marked as delivered by the carrier.

Order Cancellation

Orders can be canceled within 24 hours after purchase.

After this period, orders that have entered processing, production, or shipment cannot be canceled.

OsakaBeast is Not Responsible For:

• Packages marked as "Delivered" by the shipping carrier;
• Incorrect shipping addresses provided by customers;
• Failed deliveries caused by unavailable recipients;
• Packages returned due to incorrect or incomplete address information.

If you have any questions about shipping, please contact us:

Email: service@osakabeast.com

Your satisfaction is important to us. If you experience a problem with your order, please contact our customer service team. We will carefully review your request and work with you to find an appropriate solution.

30-Day Return & Exchange Window

Return or exchange requests must be submitted within 30 days of the delivery date. Requests received after this period may not be accepted.

Eligible Returns and Exchanges

We may accept a return or exchange if:

• The product arrived damaged or defective.
• You received an incorrect item.
• The product has a confirmed manufacturing fault.

After reviewing and confirming the issue, we may provide one of the following solutions:

• A full refund, or
• A replacement or reshipment.

If you ordered the wrong size or the item does not fit as expected, you may request an exchange. Return shipping and any additional shipping costs for size-related exchanges are the customer’s responsibility.

Items Not Eligible for Return or Exchange

We cannot accept returns or exchanges for damage caused after delivery, including damage resulting from improper washing, drying, ironing, dry-cleaning, storage, or general misuse.

Examples include:

• Stains, burns, or discoloration
• Shrinkage or excessive wrinkling
• Tears, rips, or bleaching
• Heat or iron damage
• Damage to seams, buttons, zippers, or other hardware

Items must be returned unworn, unwashed, and in their original condition unless the product arrived damaged or defective.

Order Cancellation

Orders may be canceled within 24 hours of purchase.

Once an order has entered production, processing, packing, or shipping, it can no longer be canceled or modified.

How to Submit a Return Request

Please contact our customer service team before sending any item back. Unauthorized returns may not be accepted.

Include the following information in your request:

• Order number
• Email address used at checkout
• Reason for the return or exchange
• Clear photos of the product if it is damaged, defective, or incorrect

After your request has been reviewed, our team will send you the appropriate return, replacement, or refund instructions.

Lost or Missing Packages

If the tracking information shows that your package was delivered but you cannot locate it:

1. Check with household members, neighbors, and the delivery carrier.
2. Contact the carrier directly to request delivery details.
3. Contact us within 7 days of the reported delivery date.

We will assist with an investigation. If the package is confirmed lost or incorrectly delivered, we may arrange a replacement or refund.

Incorrect Address and Failed Delivery

Customers are responsible for entering a complete and accurate shipping address when placing an order.

We cannot be held responsible for delivery problems caused by:

• An incorrect or incomplete address provided at checkout
• Unsuccessful delivery attempts
• Failure to contact the carrier or arrange redelivery
• Failure to collect the package within 30 days of the first delivery attempt

Original shipping charges and additional delivery fees are non-refundable in these circumstances.

Refunds

Approved refunds will be returned to the original payment method used for the purchase.

• Refunds are submitted after the request has been approved.
• Please allow 5–10 business days for processing.
• Your bank or payment provider may require additional time before the funds appear in your account.

If we cannot locate your order, we may request additional information, including:

• Full name used on the order
• Order email address
• Order number

Refunds cannot be completed until the order has been successfully verified.

Contact Us

If you have any questions or need help with a return, exchange, or refund, please contact our customer service team:

Email: service@osakabeast.com