New Return & Refund
Your satisfaction is important to us. If you experience a problem with your order, please contact our customer service team. We will carefully review your request and work with you to find an appropriate solution.
30-Day Return & Exchange Window
Return or exchange requests must be submitted within 30 days of the delivery date. Requests received after this period may not be accepted.
Eligible Returns and Exchanges
We may accept a return or exchange if:
- The product arrived damaged or defective.
- You received an incorrect item.
- The product has a confirmed manufacturing fault.
After reviewing and confirming the issue, we may provide one of the following solutions:
- A full refund, or
- A replacement or reshipment.
If you ordered the wrong size or the item does not fit as expected, you may request an exchange. Return shipping and any additional shipping costs for size-related exchanges are the customer’s responsibility.
Items Not Eligible for Return or Exchange
We cannot accept returns or exchanges for damage caused after delivery, including damage resulting from improper washing, drying, ironing, dry-cleaning, storage, or general misuse.
Examples include:
- Stains, burns, or discoloration
- Shrinkage or excessive wrinkling
- Tears, rips, or bleaching
- Heat or iron damage
- Damage to seams, buttons, zippers, or other hardware
Items must be returned unworn, unwashed, and in their original condition unless the product arrived damaged or defective.
Order Cancellation
Orders may be canceled within 24 hours of purchase.
Once an order has entered production, processing, packing, or shipping, it can no longer be canceled or modified.
How to Submit a Return Request
Please contact our customer service team before sending any item back. Unauthorized returns may not be accepted.
Include the following information in your request:
- Order number
- Email address used at checkout
- Reason for the return or exchange
- Clear photos of the product if it is damaged, defective, or incorrect
After your request has been reviewed, our team will send you the appropriate return, replacement, or refund instructions.
Lost or Missing Packages
If the tracking information shows that your package was delivered but you cannot locate it:
- Check with household members, neighbors, and the delivery carrier.
- Contact the carrier directly to request delivery details.
- Contact us within 7 days of the reported delivery date.
We will assist with an investigation. If the package is confirmed lost or incorrectly delivered, we may arrange a replacement or refund.
Incorrect Address and Failed Delivery
Customers are responsible for entering a complete and accurate shipping address when placing an order.
We cannot be held responsible for delivery problems caused by:
- An incorrect or incomplete address provided at checkout
- Unsuccessful delivery attempts
- Failure to contact the carrier or arrange redelivery
- Failure to collect the package within 30 days of the first delivery attempt
Original shipping charges and additional delivery fees are non-refundable in these circumstances.
Refunds
Approved refunds will be returned to the original payment method used for the purchase.
- Refunds are submitted after the request has been approved.
- Please allow 5–10 business days for processing.
- Your bank or payment provider may require additional time before the funds appear in your account.
If we cannot locate your order, we may request additional information, including:
- Full name used on the order
- Order email address
- Order number
Refunds cannot be completed until the order has been successfully verified.
Contact Us
If you have any questions or need help with a return, exchange, or refund, please contact our customer service team:
Email: service@osakabeast.com