Free Shipping

Enjoy free shipping on orders over $69.

Free shipping is available for customers in the United States, United Kingdom, and European countries.

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Worry-Free Delivery

For additional protection, you may add Worry-Free Delivery during checkout.

This service provides extra coverage for unexpected delivery issues, including lost or damaged packages during transit.

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Delivery Time

Total Delivery Time = Processing Time + Shipping Time

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Processing Time

Orders typically require 2–5 business days to process, excluding weekends and holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

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Shipping Method

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Delivery Time

Delivery times are estimated based on several factors, including:

• Your shipping address;
• Order processing time;
• Carrier transportation time.

For most orders, you can expect delivery within:

9–20 business days total
(Processing time: 2–5 business days + Shipping time: 7–15 business days)

Please note that delivery times are estimates and may vary due to factors outside our control, including weather conditions, customs processing, holidays, or carrier delays.

OsakaBeast is not responsible for delays caused by shipping carriers or customs clearance.

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Taxes & Duties

For orders shipped internationally, customs duties, taxes, or import fees may apply depending on your country's regulations.

Any additional fees charged by customs authorities are the customer's responsibility.

If a package is returned because the customer refuses to pay applicable customs fees, any refund issued will exclude additional shipping or return costs.

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Order Confirmation

After placing your order, you will receive an order confirmation email.

Our team will begin preparing your order shortly after confirmation.

If you need to update your order details or request a cancellation, please contact us as soon as possible.

Changes cannot be guaranteed once your order has entered processing or shipment.

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Tracking Information

Once your order has shipped, a tracking number will be sent to your email.

Please allow 1–3 business days for tracking information to become available after shipment.

If your tracking shows that your package has been delivered but you have not received it, please contact the shipping carrier first.

OsakaBeast is not responsible for packages marked as delivered by the carrier.

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Order Cancellation

Orders can be canceled within 24 hours after purchase.

After this period, orders that have entered processing, production, or shipment cannot be canceled.

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OsakaBeast is Not Responsible For:

• Packages marked as "Delivered" by the shipping carrier;
• Incorrect shipping addresses provided by customers;
• Failed deliveries caused by unavailable recipients;
• Packages returned due to incorrect or incomplete address information.

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If you have any questions about shipping, please contact us:

Email: service@osakabeast.com

At OsakaBeast, we want every customer to be satisfied with their purchase.

If you are not completely satisfied with your order, you may request a return within 30 days after delivery.

Please contact our customer support team before sending any items back:

Email: service@osakabeast.com

We will review each request carefully and do our best to provide a fair and reasonable solution.

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Return Requirements

To be eligible for a return, items must meet the following requirements:

• Return requests must be submitted within 30 days of delivery.
• Items must be unworn, unwashed, and in original condition.
• Items must include original tags and packaging whenever possible.
• Products must not show any signs of wear, damage, stains, or alterations.
  
  
• Customized or personalized items can only be returned if:
• The item arrives damaged;
• The wrong item was received;
• There is a confirmed manufacturing defect.

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Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.

Please provide:

• Order number
• Email address used for purchase
• Photos or videos showing the issue

After verification, we will provide one of the following solutions:

• Replacement or reshipment
• Full refund

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Product Care & Damage After Use

Please note that we cannot accept returns or exchanges for damage caused by improper care, washing, or handling.

This includes but is not limited to:

• Stains
• Burns
• Shrinkage
• Discoloration
• Wrinkling
• Tears or rips
• Bleach damage
• Iron damage
• Heat damage
• Seam, button, or accessory damage

Please follow the care instructions provided with your product.

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Lost, Missing, or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it:

1. Please contact the shipping carrier first.
2. Contact OsakaBeast within 7 days after delivery confirmation.

We will assist in contacting the carrier and investigating the situation.

Please note that OsakaBeast is not responsible for packages that are confirmed as delivered by the shipping carrier, including lost, missing, or stolen packages after delivery confirmation.

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Incorrect Address & Failed Delivery

Please carefully review your shipping information before completing your order.

OsakaBeast is not responsible for delivery issues caused by:

• Incorrect shipping addresses provided by customers;
• Failed delivery attempts;
• Customers not arranging redelivery within 30 days after the first delivery attempt.

Shipping fees will not be refunded in these situations.

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How to Request a Return

Before returning any item, please contact our customer support team.

Please include:

• Order number
• Email address used for your order
• Reason for return
• Photos of the item (if applicable)

After your request is approved, we will provide return instructions.

Returns sent without prior authorization may not be accepted and may not qualify for a refund.

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Return Shipping Costs

• If the return is caused by customer preference, incorrect size selection, or personal reasons, the customer is responsible for return shipping costs.
• If the return is caused by our error, such as receiving the wrong item, a defective product, or a damaged item, OsakaBeast will cover the return shipping cost.

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Exchange Policy

Currently, we do not offer direct exchanges.

If you need a different size or style, please return your original item for a refund and place a new order.

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Refund Policy

Once your return is received and inspected, we will process your refund.

Refunds will be issued to the original payment method used during checkout.

Refund timeline:

• Return inspection and approval: 1–3 business days
• Bank or payment provider processing: additional time may apply

Please note that original shipping fees are non-refundable unless the return is caused by our error.

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Order Cancellation

Orders may be canceled within 24 hours after purchase.

After 24 hours, orders that have entered:

• Processing;
• Production;
• Shipment preparation;
• Shipping;

cannot be canceled.