FAQ
1. Where do you ship?
We currently ship to customers worldwide.
Shipping availability and delivery times may vary depending on your location. Available shipping options and estimated delivery times will be displayed during checkout.
If you have any questions about shipping to your country, please contact our support team:
Email: service@osakabeast.com
2. Can I return or exchange my order?
We want you to be happy with your purchase.
If you are not satisfied with your order, you may request a return within 30 days after delivery.
Please contact our customer support team before returning any item.
For detailed return conditions, please visit our Returns & Refund Policy.
Please note that we currently do not provide direct exchanges. If you need a different size or style, you can return your original item and place a new order.
3. Can I change my shipping address after placing an order?
We begin processing orders as quickly as possible.
If you need to update your shipping address, please contact us immediately after placing your order.
We can only update the address before your order enters processing or shipment. Once your package has been shipped, we are unable to make changes.
4. Can I cancel my order?
Orders can be canceled within 24 hours after purchase.
If you need to cancel your order, please contact our support team as soon as possible.
Once an order has entered processing, production, or shipping, cancellation requests may no longer be accepted.
5. What if I receive a damaged or incorrect item?
We always check our products carefully before shipment.
If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days after delivery.
Please include:
- Order number
- Email address used for your purchase
- Photos or videos showing the issue
Our team will review your request and provide a suitable solution.
6. How can I choose the right size?
Please refer to the size chart on each product page before placing your order.
Our clothing follows standard sizing, but some styles may have a relaxed or oversized fit depending on the design.
If you prefer a looser streetwear style, we recommend choosing one size up.
If you are unsure about sizing, feel free to contact us before ordering.
7. Why is my tracking information not updating?
After your order ships, tracking information may take some time to update.
Sometimes packages may not show new scans while moving between different shipping facilities.
If your tracking has not updated for an extended period, please contact us and we will help check the status.
8. How long does it take to receive my refund?
Once your return has been received and approved, your refund will be issued to your original payment method.
Refund timeline:
- Return inspection: 1–3 business days
- Bank or payment provider processing: additional time may apply
Please contact your payment provider if your refund does not appear after the expected processing time.
9. Are my payment details and personal information secure?
Yes.
We use secure payment technology to protect your personal information during checkout.
Your privacy and security are important to us. We never sell or share your personal information.
For more details, please review our Privacy Policy.
10. Do you offer tracking after shipment?
Yes.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
Please allow time for the carrier system to update after shipment.
11. Do you offer custom designs?
Our collections focus on original graphic designs inspired by Japanese culture, street fashion, and artistic expression.
For custom or special requests, please contact our support team and we will be happy to assist you.